At Urbio, we take great pride in the quality of our products. Each of our products is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us immediately, and we will happily replace your product at no cost.

We accept returns within 30 days of purchase. Products must be in the condition you received them and in their original unopened packaging. If you would like to return or exchange an item, please email with your order number and reason for the return or exchange.

Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit for the item purchase price (minus the cost of return shipping & handling) will be automatically applied to your credit card or original method of payment within 7 days. Any taxes charged will be refunded in accordance with state laws. Return shipping & handling charges will be deducted from your total refund. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.